Welcome to VIP Honey! By accessing or using our website (https://vip-honey.org), you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.

1. General Information

   • VIP Honey is an individually owned online store based in Malaysia, offering high-quality Arab and Moroccan-inspired clothing.

   • All purchases and activities on this website are governed by these terms and conditions.

2. Products and Pricing

   • We strive to provide accurate product descriptions and pricing. However, we reserve the right to correct errors, inaccuracies, or omissions and update information at any time without prior notice.

   • Prices are subject to change without notice.

3. Shipping Policy

   • Standard shipping: 11 to 22 business days, depending on the destination.

   • Express shipping: 3 to 7 business days.

   • Free shipping within Malaysia: 1 to 3 business days.

   • Shipping times may vary based on the destination country. Customers will receive detailed shipping options and estimated times during checkout.

   • Tracking information will be provided for all orders.

4. Payment

   • Payments are processed securely through Stripe. By completing a transaction, you agree to abide by Stripe’s payment terms.

   • All payments must be completed before orders are processed.

5. Returns and Refunds

   • We accept returns within 14 days of delivery if the item is unused, unworn, and in its original condition.

   • To initiate a return, please contact us at [email protected] with your order details.

   • Customers are responsible for return shipping costs unless the item is defective or the return is due to an error on our part.

   • Refunds will be processed to the original payment method within 7 business days after receiving the returned item.

6. Liability

   • We are not responsible for delays caused by customs or other unforeseen shipping issues.

   • Our liability is limited to the value of the purchased item(s).

7. Governing Law

   • These terms are governed by the laws of Malaysia.